Privacy Policy


Keeling Andrew is committed to protecting your privacy. We will use the information that we collect about you in accordance with the Data Protection Act 1998 and the Privacy and Electronic Communications Regulations 2003. Our use of your personal data will always have a lawful basis, either because it is necessary to complete a purchase, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.  We will only share your information with companies if necessary to deliver services on our behalf.  For example service providers (e.g. LCB for the provision of deliveries and Sage for accounts), and other third parties to fulfil your requests, and as otherwise consented to by you or as permitted by applicable law.

What information do we collect?

You give us your information when you place an order or sell us wine or sign up for one of our events or communicate with us. We also keep your details when you sign up to receive email from us. 

We keep a record of the emails we send you, and we may track whether you receive or open them so we can make sure we are sending you the most relevant information. We may then track any subsequent actions online.

Like most websites, we receive and store certain details whenever you use the Keeling Andrew website.  We use “cookies” to help us make our site – and the way you might use it – better. There is more information on this below.

What we use your personal information for

When you provide us with personal information to buy or sell wine we hold that information under legitimate interest and you have the right to be informed that we hold it, the right to access that data, to correct it if it is erroneous, to be forgotten, to restrict processing of that data, and to object to our processing of your data. You also have other rights under the GDPR, which you can find out about here

We aim to be clear when we collect your data and not to do anything you wouldn’t reasonably expect. Where necessary (and you have the right to decline to give this information) we may also ask for your age and gender. 

We use this data to provide you with the products, events, services or information you asked for, ensure we know how you prefer to be contacted, understand how we can improve our communications.  

We will include opt-out instructions in any marketing communications you receive from us.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


This site, like many others, uses small files called cookies to help customise your experience. 'Cookies' are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things such as personalisation details or user preferences. Cookies provide a "memory" for the website, enabling it to recognise a user and respond appropriately.

The cookie settings on this website are set to 'allow all cookies' to give you the very best experience. If you continue without changing these settings, we assume you consent to this - but if you do want to disable cookies on your browser you can read how to do so here.

Google Analytics 
Google Analytics is a third-party service that collects standard internet log information about our website visitors. This includes number of visitors to a specific page, whether they are accessing the page via laptop or mobile, and general demographic data. Google Analytics paints a useful picture of who visits our website and how people find out about us online. We do not use Google Analytics to identify anyone.
Social Media

We use social media to broadcast messages and updates about events and news. On occasion we may reply to comments or questions you make to us on social media platforms. Depending on your settings or the privacy policies social media and messaging services like Facebook, Instagram or Twitter, you might give the third party permission to access information from those accounts or services. 


Mailing Lists

We use Mailchimp for our mailouts. Their system gathers statistics about the number of people who open, click into, and unsubscribe from our newsletter, as this helps us improve our marketing. We may use our database information to deliver our marketing campaigns, but we won’t sell or pass on your data to any other businesses.
You can unsubscribe from our mailing list at any time by clicking the unsubscribe link at the bottom of the email, or by contacting us at
For more insight, you may also want to read Mailchimp’s Privacy Policy on its website.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

Your Rights

You have the following rights related to your personal data:

·       The right to request a copy of personal information held about you

·       The right to request that inaccuracies be corrected

·       The right to request us to stop processing your personal data

·       The right to withdraw consent

·       The right to lodge a complaint with the Information Commissioner's Office or Fundraising Regulator

Questions and Contact Information

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at Keeling Andrew & Co, 51 Lambs Conduit Street, London, WC1N 3NB.

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